Welcome to Natural Ireland!
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Terms & Conditions

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This website, www.naturalireland.ie, is owned and operated by Natural Ireland. All our products are sold subject to the terms and conditions set out here. Please read these conditions carefully before using the website. By entering the site, you agree to the terms and conditions described below. The information set out here is so that both parties are clear about their obligations and rights. They are standard terms and conditions, and they are widely used to protect each party’s interest. This website is intended for use by persons of 18 years of age and over.

Making a Purchase

To make a purchase click on naturalireland.ie and browse the products. Select the product you wish to buy and add it to the shopping basket. When you have added your full selection to the basket, click on ‘Checkout’ to complete the order, then enter the details requested to make the delivery. When you click on “Place Order“, you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be now subject to these conditions.

If your order is accepted, you will be notified of this soon after you submit your order by email

Remember, under Irish law, when buying goods or services on the internet, the consumer is entering a legally binding contract and is protected by online consumer rights including EU distance selling directive (S.I. 207 2001). Persons attempting fraudulent transactions will be prosecuted accordingly.

Natural Ireland reserves the right to cancel an order if:
• Delivery to your area cannot be arranged
• There is insufficient stock to fulfil the goods ordered
• One or more of the goods ordered was listed at an incorrect price due to an error. If your order is cancelled, we will notify you by email and refund your account with the sum deducted as soon as possible. Natural Ireland will not be obliged to offer any additional compensation for any disappointment suffered.

Making a Payment

Credit/Debit Card

We use Stripe and PayPal to facilitate secure payments. You do NOT need to be registered with PayPal to make a payment. The payment processing is handled off-site by our two payment partners where all payment information is encrypted and transmitted using SSL encryption. This is the security technology used by practically every e-commerce and banking website for secure financial transactions. The proof that this technology is being employed is indicated by a small padlock symbol in the page link details (URL bar at the top of your page)

Credit/Debit card details are not visible to Natural Ireland and we therefore cannot store or retain any credit card details on our systems. Please do not send credit card details via email as this form of communication may not be secure.

Cheques

If you wish to make your purchase by cheque you will have to send your order, specifying product name and quantity, your name and address and a contact number to : Natural Ireland , The Food Hub, Carrick Rd, Drumshanbo, Co. Leitrim. Ireland. Cheques must be made payable to Natural Ireland. We will contact you to confirm your order and dispatch the item(s) for delivery when the cheque has cleared. Please note it may take up to 5 working days for a cheque to clear.

Natural Ireland will retain ownership and title to all goods until full payment has been received and cleared. Natural Ireland reserves the right to decline any orders, and any payment taken will be refunded.

Pricing Information

All prices and delivery charges are quoted in Euros. Prices and product availability shown on the site are subject to change without notice. Delivery charges are shown in the schedule published on the website and they are charged accordingly.

Product Information

All products sold by Natural Ireland contain all natural ingredients. They are made by hand in small lots in compliance with good manufacturing principles. All products have been subjected to testing according to the appropriate EU Directives.

Delivery & Receipt of Goods

Deliveries

An Post

Natural Ireland uses An Post for some deliveries. If you are not available to take delivery by An Post, then An Post will leave a leaflet showing the collections to be followed in order to collect the goods.

Courier Service

Natural Ireland uses courier services from time to time. Our courier service requires that the you be available and able to sign for the package at the delivery address supplied when the order is placed.  If the nominated place of delivery is unattended at the time the delivery is attempted, the delivery person will leave a calling slip showing collection-point details and a phone number.  It is your responsibility to make a call to agree a time to rearrange delivery. There will be no charge incurred for a second attempted delivery. If subsequent delivery attempts after the second attempt is not successful, the customer will incur an additional delivery charge of €6.50.  The goods must be signed for and received by a person who is 18 years of age or older.

Damaged Goods

You must report damages within 24 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. Natural Ireland will not be responsible for any damage not reported within 24 hours. Damaged goods can be returned by Registered Post to Natural Ireland, The Food Hub Carrick Road, Drumshanbo, Co. Leitrim, Ireland. Please note that replacements for exchange of damaged goods will not be dispatched until the original item has been received by us. This does not affect your statutory rights. 

Amendments & Cancellations

If you wish to amend your order after you have placed it, simply  contact us by email at info@naturalireland.ie ,  or by telephone at 353 71 9641793 and we will be pleased to do this without any extra charge. However, this is only possible if we receive your new instructions before your order has been dispatched. We will inform you as appropriate. 

Refunds

Under EU law, when you shop online you have the right to a “cooling-off” period of 14 calendar days where you can withdraw from the contract and return your purchases to the seller. You do not have to give any reason but bear in mind you may have to pay for the cost of returning the goods.

Copyright, Trademarks

All contents of this website including web site design, text, graphics, source code and software are protected by copyright (© 2020 Natural Ireland). Any use of the contents of this website is prohibited without the express written consent of Natural Ireland.

Data protection & Privacy policy

Natural Ireland only retains the information about our customers that is necessary to process orders and to speed up repeat purchases at our website.

Natural Ireland, The Food Hub, Carrick Road, Drumshanbo, Co. Leitrim, Ireland is the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:

• Your name
• Your billing address
• Your delivery address
• Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.

Any information collected during ordering/payments will be used solely for the purpose of processing your orders. We will never sell or disclose this information to a third party.

If you have purchased goods from Natural Ireland or registered for our newsletter, Facebook and or Instagram feeds, we may contact you with updates on our products, news, special offers etc. either by email, post or social media and you have the option to opt-out of receiving these communications from us. If you do not wish to continue to receive product , marketing or promotions information from us, you should opt-out by clicking the “unsubscribe” link located at the end every email.
Data you submit to our website is held on secure servers managed by our hosting partner. The nature of the Internet is such that we cannot guarantee or warrant the security of the information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data. 

Use of Cookie Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics. 

Legal

Sales on this website are governed by Irish and EU law and you agree to submit any dispute to the exclusive jurisdiction of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.

Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000. 

Modifications of the terms

We reserve the right to make changes to the terms of use or policies with regard to the use of this Website (including, in particular, those terms of use or policies relating to pricing or availability) at any time.

Disclaimer & Limitation of Liability

The site is provided on an ‘as is’, ‘as available’ basis. Natural Ireland and its agents do not provide a guarantee that the use of the site will be uninterrupted or error-free. Similarly, Natural Ireland and its agents do not guarantee the accuracy, integrity or completeness of the content provided on the site, the products or services offered for sale on the site. In addition Natural Ireland and its agents are not liable for any damages that result from the use of or inability to use the site including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays of any kind or failure of performance regardless of the cause.

Customer Service

We at Natural Ireland have a strong customer care ethos. We go to great lengths to produce high quality natural products using the finest natural ingredients, and we want our customers to get maximum satisfaction and enjoyment from using them. Customer feedback is important to us and we welcome all comments good or otherwise in respect of our products to continuously improve both quality and customer experience. So please feel free to contact us about anything and everything about our products.

Contact Details

Web

https://www.naturalirelan.ie  is an online e-commerce store operated by:
Natural Ireland
The Food Hub
Carrick Road
Drumshanbo
Co. Leitrim
Ireland
N41NX23

Phone: Phone: +353 71 9641793 

Email: Email: info@naturalireland.ie

 At Natural Ireland it is important that our customers are satisfied with our products and other services and we greatly appreciate your complying with our terms and conditions