NATURAL IRELAND TERMS & CONDITIONS
The following are the terms and conditions for use of the Natural Ireland online shopping website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions you should not use or access the website.
If you have any questions in relation to these terms and conditions prior to placing an order, please contact our Customer Services by email: [email protected] or call us on 353 9641793 9.00am to 5.00pm Monday to Friday.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Republic of Ireland
- Delivery is a flat rate of €2.99 to all addresses in the Republic of Ireland.
- Delivery will be made within 4 working days by An Post
- Please provide a contact number in case there is a difficulty with any delivery.
- Delivery is a flat rate of €2.99 to all addresses in Northern Ireland.
- Delivery will be made within 4 working days by An Post.
- Delivery is a flat rate of €3.50
- Delivery 3-5 working days
Western Europe (excluding Ireland & GB)
- Delivery is a flat rate of €5.00
- Delivery 5-7 working days
- Delivery is a flat rate of €5.00
- Delivery 5- 10 working days
Delivery Times & Terms
- Allow up to four working days for delivery within Ireland (incl. Northern Ireland).
- Allow up to 5-7 working days for deliveries to Great Britain and Western Europe.
- Any customs or import duties levied once your order reaches the destination country will be the responsibility of the customer.
- Weekend orders are usually despatched the following Monday, unless it is a holiday.
- Orders will only be despatched after payment.
- Other terms & conditions may apply for free delivery.
1. Use of the Natural Ireland Web Site
You are entirely responsible for any and all activities that occur under your Account which is provided to you by Natural Ireland. You agree to notify us immediately of any unauthorised use or any other breach of security.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website.
We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Natural Ireland Web Site. The changes will apply to the use of the Natural Ireland Web Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Natural Ireland Web Site and the online shopping functions of the site. If you continue to use the Natural Ireland Web Site after the date on which the change comes into effect, your use of the Natural Ireland Web Site indicates your agreement to be bound by the new Terms and Conditions.
The price on the website will be as stated at the time you confirm your order. We reserve the right to amend the price from time to time without notice.
3. Registration and use of website
To register with Natural Ireland Web Site you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
All prices are in euro and include vat where applicable. All orders placed on the Natural Ireland website are subject to acceptance in accordance with these terms and conditions. You will not be able to access details of your order online. For your own records please print out the order confirmation details.
We will endeavour to despatch orders to you within 4 working days of your account order, to your stated delivery address, within the island of Ireland, where this is practical. However orders are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are approximate only. For any products which are not delivered, you have the right to cancel the order. We will refund any money paid by you for this order. We will not be responsible for any other losses, costs, damages or charges that you suffer if do not supply the order or if there is a delay in supplying the order.
6. Accordance with Specifications:
It is not practical to publish detailed specifications of the products and to keep these specifications completely up to date. All descriptive matter colours drawings, pictures specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
If any manuals, patient information or safety instructions are provided with the products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Natural Ireland website is not meant to be comprehensive and if you are inexperienced in using the products or insure of your abilities, you should always seek expert advice and assistance.
No contract will exist until we accept your order by email confirming that your order has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the email is send whether or not you receive that email.
When you purchase online you have a right to return a product (other than perishable produce) up to 7 days after the product has been delivered to you (cooling off period). Natural Ireland has the right to cancel or change an order up until it is dispatched. If any product is defective upon delivery please contact us and we will arrange a replacement or a refund. Notifications of a defective product must be made within 24 hours by email: [email protected] or by calling us on 353 9641793 9.00am to 5.00pm Monday to Friday. No claims will be processed until the returned items are received at the Natural Ireland premises, The Food Hub, Carrick Road, Drumshanbo, Co Leitrim. The items remain your responsibility until we receive them.
10. Password and security
When you register to use the Natural Ireland Web Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see above for contact details) immediately. If Natural Ireland Web Site has reason to believe that there is likely to be a breach of security or misuse of the Natural Ireland Web Site, we may require you to change your password or we may suspend your account.
11. Excluded Services
The services provided by the Natural Ireland Web Site do not include the provision of computer or other necessary equipment to access the Natural Ireland Web Site. To use the Natural Ireland Web Site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
12. Intellectual Property
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Natural Ireland Web Site without written permission from Natural Ireland. No licence is granted to you in these Terms and Conditions to use any trade mark of Natural Ireland Web Site or its affiliated companies including, without limitation, the trade marks of products or product manufacturers.
You may not use the Natural Ireland Web Site for any of the following purposes:
a. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
b. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
c. Gaining unauthorised access to other computer systems
d. Interfering with any other person’s use or enjoyment of the Natural Ireland Web Site
e. Breaching any laws concerning the use of public telecommunications networks
f. Interfering or disrupting networks or web sites connected to the Natural Ireland Web Site
g. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
h. Natural Ireland Web Site reserves the right to refuse to post material on the Natural Ireland Web Site or to remove material already posted on the Natural Ireland Web Site.
i. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out of or in connection with:
• Any claim by any third party that the use of the Natural Ireland Web Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice.
• Any claim by any third party that the use of the Natural Ireland Web Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Natural Ireland Web Site by you.
14. Availability of the Natural Ireland Web Site
Although Natural Ireland Web Site aims to offer you the best service possible, Natural Ireland Web Site makes no promise that the services at the Natural Ireland Web Site will meet your requirements. Natural Ireland Web Site cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at [email protected] and we will attempt to correct the fault as soon as we reasonably can. Your access to the Natural Ireland Web Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Natural Ireland Web Site will attempt to restore the service as soon as it reasonably can and will endeavour to notify you in advance of such restrictions
15. Natural Ireland’s Right To Termination, Suspension or Cancelation of the Website
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions. You can cancel your registration at any time by informing us in writing. If you do so, you must stop using the Natural Ireland Web Site.
16. Natural Ireland’s Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.
17. Third Party Websites
As a convenience to Natural Ireland Web Site customers, the Natural Ireland Web Site may include links to other web sites or material which are beyond its control. Natural Ireland Web Site is not responsible for content on the Internet or pages on any other site outside the Natural Ireland Web Site.
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.
19. Applicable Law
20. International Use
Natural Ireland Web Site makes no promise that materials on the Natural Ireland Web Site are appropriate or available for use in locations outside the republic of Ireland, and accessing the Natural Ireland Web Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Republic of Ireland, you do so on your own initiative and are responsible for compliance with local laws.
21. Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied (including without limitation, the accuracy, completeness or merchantability, quality or fitness for any particular purpose). We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
We would like to use your details from the application form to:
Process your order
Help manage Natural Ireland Web Site and improve the way we run it
Understand our customers’ shopping habits to improve the service we offer
Unless you indicate otherwise, we will contact you if you consent with offers and information about products and services of interest to you and your family.
We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing the service we offer you.
Customers can easily update the ways they choose to be contacted by Natural Ireland (or on behalf of Natural Ireland) through the contact points below.
Important contact information
• Online: www.naturalireland.ie
• Email: [email protected]
• Post: Natural Ireland, The Food Hub, Carrick Road, Drumshanbo, Co. Leitrim, Ireland.
The Natural Ireland Web Site is owned and operated by Natural Ireland. Natural Ireland is a registered business in Ireland. Address: Carrick Road, Drumshanbo, Co. Leitrim, Ireland
If you have any queries please contact Customer Services at [email protected]